Refund Policy

Last Updated: February 2026

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1. Merchant of Record

Payments for doctoLys subscriptions are processed by Paddle, acting as Merchant of Record and authorised reseller of the Product.

When you purchase doctoLys, you enter into a transaction with Paddle. Paddle is responsible for billing, tax collection, and refund processing.

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2. Refunds

Refunds are provided in accordance with Paddle’s applicable terms and conditions.

Your refund rights, including any applicable consumer cancellation rights, are governed by Paddle’s Invoiced Consumer Terms and other legally binding policies available at:

https://www.paddle.com/legal/invoiced-consumer-terms

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3. Consumer Right to Cancel

Where applicable, Consumers may have a statutory right to cancel within 14 days. This process is handled entirely by Paddle in accordance with their consumer terms.

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4. Subscriptions

Subscription billing, renewals, cancellations, and refund eligibility are governed by Paddle’s subscription terms.

To cancel a subscription, please contact Paddle directly via:

https://paddle.com/

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5. Contact

If you have questions regarding billing or refunds, you may contact:

Paddle billing support via https://paddle.com/

or

doctoLys support at contact@doctoLys.com